Can I get a refund if I buy a ticket but I decide not to use it?

Tickets are not refundable if the match takes place at the planned date and time.

What happens if I have purchased tickets and the match date changes?

The tickets you have will be valid for the rearranged date - you do not need to do anything. The barcode will still be valid, so just bring your ticket with you on the rearranged date.

How many emails will I receive after booking?

After making a booking, you will receive a confirmation email. This is not your ticket, it is just a summary of the order you have made and the reference number for the booking. 

If you have purchased tickets and chosen to have them delivered to you as e-tickets, you will receive a separate email with your tickets attached in a PDF file. If you have chosen Apple Passbook or Google Wallet tickets, they will be sent to you via email and you can download them to the Wallet app on your phone. 

What should I do if I haven't received my e-ticket?

Typically, you should receive your tickets within 5 minutes of booking.

It is not uncommon for emails to sometimes get held up in a queue or diverted to a junk folder, so be sure to check those.

You can also go to the Order History section of your account and download your match ticket from there.

I can't open the attachment in the ticket delivery email - what should I do?

etickets are delivered in a PDF file. If you are unable to access a PDF on your device or computer, download Acrobat Reader and you will be able to open the file. You can do that here https://get.adobe.com/uk/reader/

Mobile tickets can be stored in the Wallet app on Apple devices or the PassWallet app on Android.

Do I have to print my e-ticket?

No, you don't. 

You can show your e-ticket on your phone if you don't have access to a printer. The scanner just needs to be able to read the barcode on the ticket. 

How will my personal data be used?

Your data will only be used for the purpose of fulfilling your order. It will not be sold on to third parties. You can keep your contact preferences up to date in the 'My Account' section when you log in to control any marketing related emails to you.